- Go to setup -> Enter Email-to-Case and click on
- Click Continue
- Click edit and enable the Email-to-Case and Select the option based on below image and click on save
- Create the New Routing Information
- Enter the Routing Information and enter the valid Email address and Choosing the Case Origin to Email
- Save and Generate the email link and Verify the link
- Go to the mail and verified that Salesforce link
- go to the mail setting and Choose the Add forwarding address
- Copy and Paste the Salesforce generating link for Add forwarding address
- Click on Proceed and click ok.
- Now we create the case from the mail, set the link for to address and enter the Subject.
- Finally we create the Case from the Gmail.
Prepared By,
Tamilselvan Selvaraj,
Software Engineer,
Merfantz Technologies.
Author Bio
