Knowledge sharing is the collection and distribution of important information among co-workers. Here are a list of specific values knowledge sharing delivers to field service providers:
Encourages a culture of communication
Technicians are the eyes, ears and brains on every job. What they notice can lay the foundation for faster work order completions and stronger customer bonds, but only if those workers have the proper resources at their disposal to record their findings and share them with their managers. FieldAx provide the feature to share the knowledge among coworkers.
Acts as a foundation for continuous improvement
Sometimes the devil isn’t in the details but in the bigger picture. When companies collect information and organize it in actionable ways, they’re much more likely to spot opportunities for improving how they operate in big ways.
Unifies customer service
Miscommunication only impairs the headache of a failing asset. Knowledge sharing helps field service providers utilize every piece of information a client submits and anything additional a customer service rep deems valuable.
Prevents knowledge loss
Field service providers lose a lot of knowledge when long-time technicians leave the business. According to research 7 out of 10 service companies say that losing talent and knowledge is a major hurdle that will only continue to test them as technician age out of the industry.
How well a business perseveres through this difficult time all boils down to whether it gathered enough information from its technician – customer likes, dislikes, pain points – or whether it let all that knowledge walk out the door
Helps with training
Think of knowledge sharing as the world’s best training manual. Any detail from any job is now learning material. Every work order is a template for what to do (or what not to do). And newcomers can tap into that library of information whenever they need it or have a free second.
Knowledge management is truly the management of your most important resource. But for field service providers to take advantage of the sum of their knowledge, they must place their trust in the most intuitive mobile field service management software they can. Request a free demo of FieldAx today to stop wasting knowledge and start using it.