Many successful companies have turned to FSM (field service management) software. Here are few ways you stand to benefit from implementing a field service solution FieldAx.
1. Customer Satisfaction
Easy access to information is not just a bonus for service technicians. Your customers also stand to gain. With customer, order, inventory, history and even more information at their fingertips, service technicians not only get the job done quickly but also often the first time around. Real-time tracking provides transparency and seamless communication with customers. Furthermore, the ready availability of device and customer history gives field service representatives an opportunity to upsell and cross-sell upgrades, new devices, and extended warranties. This streamlined lead generation ensures that customers are working with the best tools and services.
2. Enabled Employees
Field service software FieldAx optimizes communications with your team. It facilitates the real-time overview of service technician location, availability and performance. Scheduling and dispatching ensures that the best situated and skilled service technician is dispatched to the customer site. Drag-and-drop scheduling features also speed up the process of assigning and re-assigning tasks.
3. Less Mistakes
Field service software provide access to checklists, training videos, and manuals means fewer mistakes by service technicians. Also warning alerts reduces the possibility of human error.
4. Faster Invoice
Field service software creates entirely digitized customer service process. This includes reporting and invoicing. Eliminating paper is not only sustainable, it also makes standard operational processes less weighty. And faster! Service technicians can enter data into their mobile devices as they work, and then easily request customer approval for all tasks completed. This means invoicing can also be accomplished in real-time.