Ensuring that new employees are trained correctly to minimize the potential for errors and downtime is essential to keep your service business running smoothly. Whenever an employee leaves your company, there is always the possibility that their knowledge of your Miracle Service system will leave with them. The most common approach is to get another employee to train them, but this method presents several problems. So Existing employees should continue to take refresher courses on a regular basis. As new versions and updates to software programs are released, they may forget the best way to do things.
To contest application knowledge destruction, new and existing users need to be trained to ensure they are optimizing their use of FieldAx. In order to maximize the efficiency of your service management software, training should be a continuous process of short sessions over a period of time – not a one-time crash course. Don’t assume that all of your employees are up to date. Everyone can benefit from a quick, one-hour online training session.
Take advantage of the training resources available to you help maintain high utilization and efficiency in the organization. Free webinar training is available for customers based on technical support membership plans. Personalized training, focused on your company’s individual requirements is also available.
As you hire new staff, you don’t have to rely only on the employee who is leaving to do a full knowledge transfer. Let us help! We’re here to show you how to get more from your system, and experience all of the benefits of FieldAx.
To find out how FieldAx can help you take control of your business, sign up for a Test Drive now.
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