The adoption of software solutions by field service management industries has been something of a surprise to those who have spent years in an industry that has been run by old-school principle of “work hard”. It is difficult to identify the appropriate software platform as there are so many different trades, skills and requirements on site. Here are some tips to help your technicians ease into the process of using software tools.
Explain how they benefit on a personal level
Most field service software covers multiple aspects of a business. However, your field workers will not bother using software unless they see a personal level of return. Select software that helps make their work easier by providing easy access to documentation, reduces the need to constantly visit work site for supervision, and automates repetitive work.
Progressively introduce change
Using FieldAx software has a number of advantages, like tracking operational performance, auto job scheduling, better quality control, and many more. However, getting your workforce to adopt every feature in the first go can lead to few problems than solutions. Employees who are not too technical might get overwhelmed if forced to use software, which can sometimes be more complicated than we would like to admit. To avoid this, consider using a multi-stage implementation strategy. For example, introduce your workforce to automated timekeeping, and once they get used to it and see the advantages, expand by implementing other features.
Train the right staff
There’s a good chance your FieldAx software comes with a lot of training tutorial on how to use it. Select those employees who you know can adapt quickly to software tools and instruct them to help their teammates use the same. Most employees will be more comfortable using software tools if a colleague or friend guides them in using it. As time progresses, you’ll find the whole organization will be better equipped to handle the software and they can always approach their mates to help them out if they are stuck using a complicated feature.