Service is becoming increasingly important for companies attempting to differentiate themselves from others. FieldAx helps you to gain from investing the capital and effort into setting yourself apart with excellent service. Also it gives your technicians the opportunity to excel. Tracking through smart dispatching help field service workers fit in additional service request per day, and this increase in productivity translates to higher revenues.
Manage your time more efficiently
Planned time management is the key to maximizing profits. Field service management software – FieldAx helps you keep track of technician arrival and resolution times, which in turn give you an overview of productivity and the opportunity to minimize average resolution rates. Field Service Management software also helps you track completed and invoiced jobs so that there is no revenue loss associated with unbilled services.
Improve your customer retention
FieldAx software in conjunction with real-time tools and IOT offer you the opportunity to create a transparent and complete customer experience. A real-time service interactions, auto scheduling and tracking ensure quick response times and solutions.
Enhance your quality
One major amount of quality is transparency and speed. If you have enough qualified service technicians available on demand, you can be sure to always have the right person available for the job. Reduced customer wait time mean increased customer satisfaction.
Secure your market leadership
FSM software helps you maintain a leading position on the cutting edge of service innovation. By incorporating the tools of the digital transformation like AI, IoT more you have the potential to analyze trends in product and customer data and use this information to improve your services and offers.