Field service organizations should consider both the service professional and parts when committing, scheduling, and managing work. Because without a fully equipped technician, it’s impossible to complete a job. To deliver top-quality service to customers, technicians must be fully equipped for a first-time fix. The top reason for customer dissatisfaction in field service management is that the technician did not resolve the issue the first time. Imagine how upset your customers will be when they learn their technicians can’t fix their issue because a part is missing.
Managing costs is a critical function of any service business. Having the right parts and supplies inventory accessible to your field service technicians will reduce the number of second and third visits to fix equipment.
FieldAx helps track your parts usage and can determine the right parts and quantities to manage your inventory efficiently. Use FieldAx to enable real-time tracking of parts and full visibility into the inventory. Track both serialized and non-serialized parts inventory with min/max settings and ensure correct billing for every part used.
The right part for the job Indicate the parts required at time of dispatch to ensure the technician arrives with the right part and the problem is fixed with one call.