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Merfantz - Salesforce Solutions for SMEs
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Service Knowledge Base Feature in FieldAx

  • August 23, 2018
  • Merfantz Editor
  • Field Service Management
  • 0

Self- trouble shooting

In many cases, the problem that the technician experiencing with the service machine has been experienced and successfully completed the service by other technician. Over half of the services that our FieldAx Customer Success team receives are common problems that can be resolved with simple changes.

FieldAx, have a knowledge base that covers many common errors and problems about the products. Knowledge bases are a great tool that allow you to repair the system and get back up and running sooner. However – if you do not see your problem in the knowledge base, it’s a good idea to reach out to the support team.

In FieldAx all the job sheets have engineer completion notes.It contains specific information about the service machine and the job details which is give by the service engineer.This will be very useful if some other engineer will face the same issues next time.

To find out how FieldAx can help you take control of your business, sign up for a Test Drive now.

Author Bio

Merfantz Editor
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  • Previous FieldAx Guidance for Field Technicians in Customer Satisfaction
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Merfantz Technologies is a leading Salesforce consulting firm dedicated to helping small and medium enterprises transform their operations and achieve their goals through the use of the Salesforce platform. Contact us today to learn more about our services and how we can help your business thrive.

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